Where Are You Today and What Do You Need To Do Now?
Kurteus: Customer Level Business Intelligence
Kurteus’ business intelligence capabilities answer two fundamental questions:
1. Where are you today?
2. What do you need to do?
The ‘secret sauce’ is the dynamic integration of two key elements:
1. Account-level data ensures the granularity needed for strong insights into optimization opportunities
2. A holistic approach – amalgamating information from across your entire organization
Features
Near Real-Time Business Insights
No more waiting for month-end reports or chasing analysts to compile data for you. All information in the dashboards is updated daily, ensuring prudent decisions based on the most current data.
Ultra-Granular Segmentation
It’s simple to target extremely specific customer segments in your reports. In fact, most reports let you drill right down to the actual account level. We use account-level information to populate our reports.
Account-level Tracking
Enter an account number and see the entire history for that specific customer from a financial and operational perspective. You’ll instantly know how they’ve interacted with your organization, their payment behaviors, purchases and more.
Performance Measurement
Easily assess operational and financial performance across your organization and identify opportunities for optimization. We’ve simplified the process by aggregating and organizing all your information in a unified framework.
Ad Hoc Reporting Capabilities
Cross-correlate your information and create insightful custom reports quickly and easily. Our dashboards let you spend less time corralling information and more time taking action on your insights.
Operational Dashboards
Watch the work being performed across your entire organization. Inbound and outbound customer traffic across all your service channels is visualized in real-time, offering a view of your operations like never before.
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Engage ALL Your Customers With Intelligent Two-Way Conversations
Kurteus: Complete Customer Experience
Kurteus always knows where every one of your customers are, what their most likely needs are, and what message and services to offer them.
This makes it simple for your customers to engage with your organization by eliminating unnecessary complexity. Kurteus’ CX component dynamically adapts to individual customer needs, delivering a truly personalized experience.
Your customers can engage your organization over multiple communication channels, receiving a consistent experience every time.
Self-service applications allow your customers to manage their own account whenever they want without having to depend on a CSR.
Our proprietary Talkonomics Engine makes it easy to adjust or create new customer experience strategies using simple drag and drop business rule interfaces. The flexibility of the system lets you use any single customer data point to drive highly personalized messaging and service options.
Features
Mass Customized Experience
Provide each one of your customers a personalized experience with messaging and services that meet their immediate needs.
Multiple Customer Contact Channels
Deliver a consistent experience across multiple contact channels, including voice, web, email and SMS.
Two-Way Dynamic Messaging
Enable two-way  conversations with your customers. Messaging and service options shift dynamically mid-interaction based on customer inputs.
Customer Self-Resolution Functionality
Give your customers the freedom to engage your organization how they want. Self-serve applications are available over multiple contact channels.
Inline Simulation and Testing
Experimenting with new strategies has never been easier. Use historical data to drive what-if analysis, testing and champion / challenger methodologies.
Robust Decisioning Framework
Building new customer experience strategies is faster than ever before with a drag-and-drop business rules based decision framework.
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