Products
Kurteus: Delivering Serious Customer Engagement Through Integrated Business Intelligence and Customer Experience Management
Introducing the new standard in customer engagement solutions. Kurteus integrates rich, account-level business intelligence with next-generation customer experience management capabilities to deliver the ultimate package.
BI – Business Intelligence
Say hello to a new level of visibility into your organization. We answer two powerful questions: where are you today and what do you need to do next. This is done by amalgamating information from across your silos to deliver a cohesive view of your company. Our analytics are driven by account-level information, giving you the highest level of control to segment, drill down and sift.
Customer Intelligence
Understand how customers are interacting with your organization, what channels are effective and which ones need optimizing.
Performance Tracking
Track your KPI’s and follow your financial and operational performance through easy-to-use dashboard interfaces.
Data Cubes
A data cube back-end means you can easily compare and correlate cross-departmental information for amazing insights.
Learn more about our BICX – Customer Experience
Kurteus always knows where your customer is, what their likely needs are, and what message and services to offer them. It delivers account-specific messaging and service options, giving your customers a personalized experience every time they interact with your organization. Our system delivers dynamic two-way conversations by shifting messaging and services mid-interaction based on customer inputs.
Dynamic Conversations
Kurteus delivers personalized messaging and services which dynamically shift in real-time based on customer inputs.
Multiple Contact Channels
Our CX platform comes complete with voice, web, email and SMS contact channels and easily integrates with others.
Customer Self-Resolution
Kurteus CX has a suite of self-service apps that are fully integrated with its conversations and communication channels.
Learn more about our CX
